Build Your Own Koala Model

Shipping

How much will shipping cost?

To get a shipping cost of your order, follow the below steps:

1. Add all products to your cart.
2. On the cart page click the ‘Calculate Shipping’ link.
3. Put in your shipping address and click update.
4. Voila! Our store will let you know what your exact shipping cost will be ?

How long will shipping take?

Express Shipping

• QLD: 2-3 business days
• VIC, NSW, ACT, TAS, SA & NT: 3-5  business days
• WA: 4-6 business days

Standard Shipping

• QLD: 3-5 business days
• VIC, NSW, ACT, TAS, SA & NT: 3-7  business days

For more information please check our Frequently Asked Questions page.

International Shipping:

• Get express & standard shipping to over 200 countries.
• All international parcels are sent with tracking and signature on delivery as standard.

To get a shipping cost of your order, follow the below steps:

1. Add all products to your cart.
2. On the cart page click the ‘Calculate Shipping’ link.
3. Put in your shipping address and click update.
4. Voila! Our store will let you know what your exact shipping cost will be.

You can find more information about customs processes with international orders here.

Returns Policy

30-DAY MONEY BACK GUARANTEE

All items carry our 30-Day Money Back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges).

For faulty items, please contact our office, between 8:00am and 4:00pm Monday – Friday (AEST), on either [email protected] or +614 81 945 118 before returning any goods.

We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect.

In this case please call +614 81 945 118 or email [email protected] prior to sending goods back.

In the case of clothing purchases, please be aware that items will incur a $10 dry cleaning fee should the item be returned marked with make-up, deodorant or any other visible stain.

Conditions:

• No refunds or exchanges will be offered for products that have had tags removed, have been worn or washed.
• No refunds or exchanges will be offered on products or any garments where the packaging is missing or has been damaged.
• Australia the Gift is not responsible for the for freight or customs costs in returning the items to our warehouse, except where the goods are deemed faulty in which case Australia the Gift will cover any postage costs. Please call +614 81 945 118 or email [email protected] prior to sending goods back.
• No refunds or payments will be made in respect to customs charges or taxes incurred as part of an international return. As per our shipping policy, Australia the Gift are not liable for any customs charges or duties
• No refunds will be offered for freight costs where there the goods are returned but are not deemed faulty. In these cases, only the costs of the goods will be refunded.
• Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke.
• No refunds or exchanges will be processed after 60 days have elapsed after an order has been returned back to us.

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UNCLAIMED ORDERS

In regards to unclaimed orders, if any item(s) from an order has been returned to us for reasons such as:

– An incorrect and/or insufficient address was supplied
– International custom issues which did not allow for the parcel to be sent.

We will reach out to the supplied contact email on the order at least three times within 60 days to resolve the issue.

If no resolution has been reached within this 60 day limit, then the item(s) will be officially returned to our warehouse and the monies from the order will not be refunded.