If you have a change of mind with your order, you may return your items unused, in original packaging within 30 days of purchase for a refund of the purchase price.
If the return is a change of mind, the refund will not include postage charges.
If the return is because of a faulty product or a fault with the order, the refund will include postage charges.
No refunds or exchanges will be offered for products:
Please address to:
For change-of-mind returns where there is no fault or damage to the product, any exchange or refund will not include a refund of postage costs.
If there is a fault to the product or order, we will send you a return shipping label and postage costs will be refunded.
With respect to customs charges or taxes incurred, these will not be included in any refunds or exchanges.
In regards to unclaimed orders, if any item(s) from an order has been returned to us for reasons such as:
We will reach out to the supplied contact email on the order at least three times within 60 days to resolve the issue.
If no resolution has been reached within this 60 day limit, then the item(s) will be officially returned to our warehouse and the monies from the order will not be refunded.
To make your holiday shopping worry-free we will extend the returns policy for all orders placed between November 1st and December 24th 2023.
Extended Returns Details:
If you have made a purchase in one of our stores but would like to enquire about a return or refund please send the below to [email protected]:
We, unfortunately, cannot return or refund any item(s) if one of the above conditions is not met.