All items carry our 30-Day Money Back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges).
For faulty items, please contact our office, between 8:00am and 4:00pm Monday - Friday (AEST), on either [email protected] or +614 81 945 118 before returning any goods.
We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect.
In this case please call +614 81 945 118 or email [email protected] prior to sending goods back.
In the case of clothing purchases, please be aware that items will incur a $10 dry cleaning fee should the item be returned marked with make-up, deodorant or any other visible stain.
In regards to unclaimed orders, if any item(s) from an order has been returned to us for reasons such as:
- An incorrect and/or insufficient address was supplied
- International custom issues which did not allow for the parcel to be sent.
We will reach out to the supplied contact email on the order at least three times within 60 days to resolve the issue.
If no resolution has been reached within this 60 day limit, then the item(s) will be officially returned to our warehouse and the monies from the order will not be refunded.