FAQ

Of course! We currently offer standard and express shipping to over 200 countries worldwide. All international parcels are sent with tracking and signature on delivery as standard.

International Postage is calculated by the total weight and dimensions of your order and starts from as little as $12.99.

Please use the ‘Calculate Shipping’ function at the cart or checkout page to see the total shipping cost for your order.

As the customer, you are responsible for checking customs and duty tax restrictions for the country you are sending your order to. Australia the Gift is not liable for any import duties, taxes, penalties, delays or confiscation you may incur as part your country’s legislation.

Please keep this in mind when ordering large quantities of goods and or potentially restricted items such as wool, food, fur and wood products. To check import restrictions for each country, please use the following link: http://auspost.com.au/parcels-mail/international-post-guide.html#/

Customers sending items overseas as gifts, please note that due to customs regulations Australia The Gift are required to include a tax invoice on the parcel to avoid delays, additional charges or destruction of the parcel.

If you are wanting to send a gift internationally, please let us know in the notes section of the Checkout and we will ensure that your invoice is not included within the parcel and only attached to the outside for customs inspections.

Approximately 5% of gifts sent receive a random fuller check by customs in the country they are being sent to.

This is a completely normal process.

When this happens, customs may request more information on the shipment contents; and/or contact the person receiving the gift to ensure it’s going to a legitimate person and address; and/or hold the item for a standard period (usually approx. 5-7 working days).

For more detailed information about this, you can check our Shipping Policy page.

But the best way to know the exact shipping cost for a specific order and specific location is to put it in your cart and enter your delivery details.

Our cart will magically tell you the price based on your order weight.

Remember, we offer FREE shipping on all Australian orders over $100.

We do offer click and collect on any order that can be picked up from our head office at 52A Bishop Street, Kelvin Grove QLD.

Unfortunately, at this time we cannot do click and collect at any of our other 14 stores in Australia.

If you do want to pick up a gift from a local store the best thing to do is head to our store page, call your local store, ask whether specific items are in stock and head on down!