Frequently Asked Questions

Of course! We send parcels worldwide every day and all international parcels are sent with tracking and signature on delivery as standard.

If you are wanting to send a gift internationally, please let us know in the notes section of the Checkout and we will ensure that your invoice is not included within the parcel and only attached to the outside for customs inspections.

For all orders, we include shipping timelines on your cart before you checkout.

For all International orders, see AusPost's website for up-to-date news on international delivery.

As the customer, you are responsible for checking customs and duty tax restrictions for the country you are sending your order to. Australia the Gift is not liable for any import duties, taxes, penalties, delays or confiscation you may incur as part of your country’s legislation.

But rest assured, approximately 5% of parcels sent receive a random check by customs in the country they are being sent to.

This is a completely normal process.

When this happens, customs may request more information on the shipment contents; and/or contact the person receiving the gift to ensure it’s going to a legitimate person and address; and/or hold the item for a standard period (usually approx. 5-7 working days).

Please keep in mind when ordering large quantities of goods and or potentially restricted items such as wool, food, fur and wood products. To check import restrictions for each country, please use the following link.

IPlease keep this in mind when ordering large quantities of goods and or potentially restricted items such as wool, food, fur and wood products. To check import restrictions for each country, please use the following link: http://auspost.com.au/parcels-mail/international-post-guide.html#/

International Postage is calculated by the total weight and dimensions of your order and starts from as little as $14.99.

But the best way to know the exact shipping cost for a specific order and specific location is to put it in your cart and enter your delivery details.

Our cart will magically tell you the price based on your order weight.

We do offer click-and-collect on any order that can be picked up from our head office at 52A Bishop Street, Kelvin Grove QLD.

Unfortunately, at this time we cannot do click-and-collect at any of our other 16 stores in Australia.

If you do want to pick up a gift from a local store the best thing to do is head to our store page, call your local store, ask whether specific items are in stock and head on down!