FAQ

We dispatch orders for delivery Monday - Friday from our warehouse in Brisbane. Orders placed before 2pm will be sent out the same day (subject to stock availability).

Standard Delivery Times:

Brisbane: 2 business days
Melbourne: 3-4 business days
Sydney: 3-4 business days
Canberra: 3 - 5 business days
Hobart: 5-6 business days
Adelaide: 5-6  business days
Darwin: 5-6  business days
Perth: 5-6  business days

Express Delivery Times:

Brisbane: 1 business day
Melbourne: 1-2 business day
Sydney: 1-2 business day
Canberra: 1-2 business day
Hobart: 1-2 business days
Adelaide: 1-2  business days
Darwin: 2-3  business days
Perth: 1-2  business days

Place your order before 10am for urgent deliveries using Express Post, which guarantees overnight delivery to addresses within the Express Post Network. (Please visit the Australia Post website for a list of delivery postcodes in the Express Post Network).

We currently deliver to over 40 countries around the world, offering Standard and Express International delivery where available. These countries include:

• AUSTRIA
• BELGIUM
• BRAZIL
• BULGARIA
• CANADA
• CROATIA
• CZECH REPUBLIC
• DENMARK
• FINLAND
• FRANCE
• GERMANY
• GREECE
• HONG KONG
• HUNGARY
• INDIA
• INDONESIA
• IRELAND
• ITALY
• JAPAN
• KOREA, REPUBLIC OF
• LUXEMBOURG
• MALAYSIA
• MEXICO
• NETHERLANDS
• NEW ZEALAND
• NORWAY
• POLAND
• PORTUGAL
• RUSSIAN FEDERATION
• SINGAPORE
• SPAIN
• SWEDEN
• SWITZERLAND
• THAILAND
• UKRAINE
• UNITED ARAB EMIRATES
• UNITED KINGDOM
• UNITED STATES
• VIETNAM

Can’t see your country in the list? Get in touch via email at [email protected] or call our Brisbane office on +61 7 3352 4789 and we will be happy to assist you.

We stock a large range of Australian and non-Australian Made products to give you the best choice of styles and prices.

To see our entire Australian Made range please click here.

We utilise PayPal’s secure platform for all our online orders. Please note you do not need a PayPal account to pay for your order. At the checkout simply click the ‘Proceed to Paypal’ button once you have filled in all the necessary fields to be taken to PayPal’s secure gateway.

You will then have an option to either log into your Paypal account or pay via Credit or Debit card without needing to log in or create a PayPal account.

We take our customers privacy and security seriously, that’s why we use the PayPal secure payment platform to facilitate our customer orders.

PayPal also enables us to easily track your payment to minimise the delay between you paying for your order and us dispatching it.

You don’t need a PayPal account to pay for your order.

Simply follow the link from the checkout page, click 'Pay by Credit/Debit Card' and enter your Credit/Debit card details into the secure platform.

If you are ever unsure of what type of products you can and can't send internationally, we recommend you use the following guide on the Australia Post website.

This guide is designed to simplify the process of finding out what import restrictions are in place for every country that Australia Posts to.

If you have any questions or concerns, please contact us via email at [email protected] and we will be happy to assist you.

Standard Delivery to anywhere in Australia $15 (for orders up to 3kg in weight).

Express Delivery to anywhere in Australia $23 (for orders up to 3kg in weight).

If your package weighs more than 3kg, you will be notified by email to provide additional payment. If at this stage you decide to not go ahead with the purchase, Australia the Gift will refund the sale and not send the goods.

We offer Free Standard delivery to Australian addresses on orders over $100. This will be automatically amended when you proceed through our online checkout.

Yes. If you would like to send your order as a gift, please let us know within the notes section of the Checkout page. We can write a personal message as per your request and ensure that no invoice is included within your parcel.

If you are wanting to send your order internationally as a gift, please note that due to customs regulations Australia The Gift are required to include a tax invoice on the parcel to avoid delays, additional charges or destruction of the parcel. If you are wanting to send a gift internationally, please let us know in the notes section of the Checkout and we will ensure that your invoice is not included within the parcel and only attached to the outside for customs inspections.

Once your order has been dispatched, you will receive an email with the tracking number for your delivery. You can then track your parcel via the Australia Post website here: https://auspost.com.au/parcels-mail/track.html#/

If you require more information about the delivery of your parcel, please call us on +61 7 3352 4789 or email [email protected]

All items carry our 30-Day Money Back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges). For faulty items, please contact our office, between 8:00am and 3:00pm Monday – Friday (AEST), on either [email protected] or +617 3352 4789 before returning any goods.

We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. In this case please call +617 3352 4789 or email [email protected] prior to sending goods back.

In the case of clothing purchases, please be aware that items will incur a $10 dry cleaning fee should the item be returned marked with make-up, deodorant or any other visible stain.

Conditions:

• No refunds or exchanges will be offered for products that have had tags removed, have been worn or washed.
• No refunds or exchanges will be offered on products or any garments where the packaging has been damaged.
• Australia the Gift is not responsible for the for freight costs in returning the items to our warehouse, except where the goods are deemed faulty in which case Australia the Gift will cover any postage costs. Please call +617 3352 4789 or email [email protected] prior to sending goods back.
• Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke.

Cant find an answer to your question? Simply email us on [email protected] and a member of our team will get back to you within 24 hours. Alternatively, you can also call our head office on +61 7 3352 4789.