Australia Flag Cap

We’re here for you! You can call our friendly team Monday to Friday, 8:30am – 3:00pm (AEST) on (+61) 481 945 118 or email us at online@atgretail.com.au — we’ll get back to you within 1 business day.

Unfortunately, we do not offer gift wrapping, but it’s on our to-do list to include for the future!

For Gift Messaging, we’ve got you covered.  Just let us know in the Order Notes section that your order is a gift and what message you’d like to include, and we’ll write it for you on one of our postcards.

All items carry our 30-Day Money Back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges).

For more information please visit our Returns Policy page.

We do offer click-and-collect on any order that can be picked up from our head office at 52A Bishop Street, Kelvin Grove QLD.

Unfortunately, at this time we cannot do click-and-collect at any of our other stores in Australia.

If you do want to pick up a gift from a local store the best thing to do is head to our store page, call your local store, ask whether specific items are in stock and head on down!

FREE Shipping: Spend over $150 and get FREE standard shipping Australia-wide.

If your order is under $150 or you are shipping internationally, you get an accurate shipping cost and estimated delivery time for your order by:

1. Adding all your items to your cart
2. Proceeding to checkout
3. Entering your shipping address

Your shipping options, cost, and delivery timeframe will be displayed instantly before you complete your purchase.

View our full shipping policy here. 

As the customer, you are responsible for checking customs and duty tax restrictions for the country you are sending your order to. Australia the Gift is not liable for any import duties, taxes, penalties, delays or confiscation you may incur as part of your country’s legislation.

But rest assured, approximately 5% of parcels sent receive a random check by customs in the country they are being sent to.

When this happens, customs may request more information on the shipment contents; and/or contact the person receiving the gift to ensure it’s going to a legitimate person and address; and/or hold the item for a standard period (usually approx. 5-7 working days).

Please keep in mind when ordering large quantities of goods and or potentially restricted items such as wool, food, fur and wood products. To check import restrictions for each country, please use the following link.

Of course! We send parcels worldwide every day and all international parcels are sent with tracking and signature on delivery as standard.

If you are wanting to send a gift internationally, please let us know in the notes section of the Checkout and we will ensure that your invoice is not included within the parcel and only attached to the outside for customs inspections.