Australian Made Aboriginal Tree Of Life Wooden Coaster set
SKU: 57695
$49.99
Express Shipping Worldwide
30 Day Free Returns
Aussie Owned & Operated
About this product
The Tree of Life design depicts the endless possibilities that life affords to each of us. This unique and beautiful coaster is designed by Aboriginal artist Jacinta-Rai Ridgeway-Maahs, and is overlaid on native Australian wood, resilient to stains, and eye-catching on your table. A portion of the sale goes to the artist.
All items carry our 30-Day Money Back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges).
For faulty items, please contact our office, between 8:00am and 4:00pm Monday – Friday (AEST), on either [email protected] or +614 81 945 118 before returning any goods.
We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect.
In this case please call +614 81 945 118 or email [email protected] prior to sending goods back.
In the case of clothing purchases, please be aware that items will incur a $10 dry cleaning fee should the item be returned marked with make-up, deodorant or any other visible stain.
Conditions:
No refunds or exchanges will be offered for products that have had tags removed, have been worn or washed.
No refunds or exchanges will be offered on products or any garments where the packaging is missing or has been damaged.
Australia the Gift is not responsible for the for freight or customs costs in returning the items to our warehouse, except where the goods are deemed faulty in which case Australia the Gift will cover any postage costs. Please call +614 81 945 118 or email [email protected] prior to sending goods back.
No refunds or payments will be made in respect to customs charges or taxes incurred as part of an international return. As per our shipping policy, Australia the Gift are not liable for any customs charges or duties
No refunds will be offered for freight costs where there the goods are returned but are not deemed faulty. In these cases, only the costs of the goods will be refunded.
Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke.
No refunds or exchanges will be processed after 60 days have elapsed after an order has been returned back to us.
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UNCLAIMED ORDERS
In regards to unclaimed orders, if any item(s) from an order has been returned to us for reasons such as:
– An incorrect and/or insufficient address was supplied
– International custom issues which did not allow for the parcel to be sent.
We will reach out to the supplied contact email on the order at least three times within 60 days to resolve the issue.
If no resolution has been reached within this 60 day limit, then the item(s) will be officially returned to our warehouse and the monies from the order will not be refunded.
You can call our head office anytime between Monday to Friday, 7:30am to 4:00pm (BNE time).
Or you can email our team at [email protected] and we’ll get back to you as soon as we can.
Do you offer gift wrapping and gift messaging?
We’ve got you covered.
Just let us know in the Order Notes section that your order is a gift and what message you’d like to include we’ll write it for you on one of our postcards.
Unfortunately, we do not offer gift wrapping but it’s on our to-do list to include for the future!
How can I return my order?
All items carry our 30-Day Money Back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges).
We do offer click-and-collect on any order that can be picked up from our head office at 52A Bishop Street, Kelvin Grove QLD.
Unfortunately, at this time we cannot do click-and-collect at any of our other stores in Australia.
If you do want to pick up a gift from a local store the best thing to do is head to our store page, call your local store, ask whether specific items are in stock and head on down!
How much is shipping?
International Postage is calculated by the total weight and dimensions of your order and starts from as little as $14.99.
But the best way to know the exact shipping cost for a specific order and specific location is to put it in your cart and enter your delivery details.
Our cart will magically tell you the price based on your order weight.
What happens if my gifts get stuck in customs?
As the customer, you are responsible for checking customs and duty tax restrictions for the country you are sending your order to. Australia the Gift is not liable for any import duties, taxes, penalties, delays or confiscation you may incur as part of your country’s legislation.
But rest assured, approximately 5% of parcels sent receive a random check by customs in the country they are being sent to.
This is a completely normal process.
When this happens, customs may request more information on the shipment contents; and/or contact the person receiving the gift to ensure it’s going to a legitimate person and address; and/or hold the item for a standard period (usually approx. 5-7 working days).
Please keep in mind when ordering large quantities of goods and or potentially restricted items such as wool, food, fur and wood products. To check import restrictions for each country, please use the following link.
IPlease keep this in mind when ordering large quantities of goods and or potentially restricted items such as wool, food, fur and wood products. To check import restrictions for each country, please use the following link: http://auspost.com.au/parcels-mail/international-post-guide.html#/
How long will my order take?
For all orders, we include shipping timelines on your cart before you checkout.
Of course! We send parcels worldwide every day and all international parcels are sent with tracking and signature on delivery as standard.
If you are wanting to send a gift internationally, please let us know in the notes section of the Checkout and we will ensure that your invoice is not included within the parcel and only attached to the outside for customs inspections.
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Worldwide Express Shipping
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18 Stores Australia Wide
Aussie Owned & Operated
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Express Shipping Worldwide
30 Day Free Returns
Aussie Owned & Operated
