Marlee Turtle Framed Art

Shipping

COVID-19 UPDATE

Due to the ongoing global challenges presented by the COVID-19 virus, our processing and shipping times may be longer than usual.

During this time we will ensure orders are processed within 1-3 business days. 

In light of this we have also amended our shipping estimates below and on our FAQ Page.

International delivery times have been especially affected, with Australia Post regularly updating their website with country specific delivery times and restrictions. Before placing international orders please check here for more information.

As always, we will ensure to process all orders as quickly and safely as possible. However we would ask all our customers to take these potential delays into account when placing orders during this time.

Australia Wide Shipping:

• Free standard shipping on purchases over $100
• Standard delivery from $9.99
• Express delivery from $12.99

Australia Express Delivery Times:

• Brisbane: (1-2 business days)
• Melbourne: (1-2 business days)
• Sydney: (1-2 business days)
• Canberra: (1-3 business days)
• Hobart:  (1-3 business days)
• Adelaide: (1-3 business days)
• Darwin: (2-4 business days)
• Perth: (2-4 business days)

Australia Standard Delivery Times:

• Brisbane: (2-3 business days)
• Melbourne: (3-5 business days)
• Sydney: (3-5 business days)
• Canberra: (3-6 business days)
• Hobart: (5-8 business days)
• Adelaide: (5-8  business days)
• Darwin: (5-8 business days)
• Perth: (5-8  business days)

For more information please check our Frequently Asked Questions page.

 

International Shipping:

We currently offer standard and express shipping to over 200 countries worldwide. All international parcels are sent with tracking and signature on delivery as standard.

International Postage is calculated by the total weight and dimensions of your order and starts from as little as $22.99.

Please use the ‘Calculate Shipping’ function at the cart or checkout page to see the total shipping cost for your order.

As the customer, you are responsible for checking customs and duty tax restrictions for the country you are sending your order to. Australia the Gift is not liable for any import duties, taxes, penalties, delays or confiscation you may incur as part your country’s legislation.

Please keep this in mind when ordering large quantities of goods and or potentially restricted items such as wool, food, fur and wood products. To check import restrictions for each country, please use the following link: http://auspost.com.au/parcels-mail/international-post-guide.html#/

Customers sending items overseas as gifts, please note that due to customs regulations Australia The Gift are required to include a tax invoice on the parcel to avoid delays, additional charges or destruction of the parcel.

If you are wanting to send a gift internationally, please let us know in the notes section of the Checkout and we will ensure that your invoice is not included within the parcel and only attached to the outside for customs inspections.

For international returns involving no faulty or damaged items, no shipping fees will be refunded, only the price of the goods returned will be refunded.

If you have any questions or queries regarding postage, please contact us by email on [email protected] or call our head office on  +61 7 3352 4789.

To see a full list of countries that we ship to, please visit our FAQ

 

Returns Policy

All items carry our 30-Day Money Back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges).

For faulty items, please contact our office, between 8:00am and 4:00pm Monday – Friday (AEST), on either [email protected]tail.com.au or +61 7 3352 4789 before returning any goods.

We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect.

In this case please call +617 3352 4789 or email [email protected] prior to sending goods back.

In the case of clothing purchases, please be aware that items will incur a $10 dry cleaning fee should the item be returned marked with make-up, deodorant or any other visible stain.

Conditions:

• No refunds or exchanges will be offered for products that have had tags removed, have been worn or washed.
• No refunds or exchanges will be offered on products or any garments where the packaging has been damaged.
• Australia the Gift is not responsible for the for freight or customs costs in returning the items to our warehouse, except where the goods are deemed faulty in which case Australia the Gift will cover any postage costs. Please call +617 3352 4789 or email [email protected] prior to sending goods back.
• No refunds or payments will be made in respect to customs charges or taxes incurred as part of an international return. As per our shipping policy, Australia the Gift are not liable for any customs charges or duties
• No refunds will be offered for freight costs where there the goods are returned but are not deemed faulty. In these cases, only the costs of the goods will be refunded.
• Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke.
• No refunds or exchanges will be processed after 60 days have elapsed after an order has been returned back to us.